Refunds and ExchangesUpdated 12 days ago

Effective Date: 12th April 2024

Non-membership Physical Product Purchases

Returns and Conditions

1. Eligibility for Return:

   • You are eligible to return a physical product within 12 months of your purchase if you are not satisfied with your order.
   • The product must be unused, in the same condition that you received it, and must be returned in the original packaging.
     
     

2. Initiating a Return:

   • To initiate a return, you must provide a receipt or proof of purchase.
   • You should start the return process by contacting our support team at [email protected] or via your order tracking link.
     
     

3. Return Instructions:

   • Do not send the product back to the manufacturer.
   • Instructions for shipping the returned item will be provided once your return request is processed. This will include the return address and any specific shipping guidelines.
     
     

4. Product Condition:

   • Returned items must be in new condition and unopened. Opened or used items are not eligible for refunds unless they are defective.

💰Refunds

1. Processing of Refunds:

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 10 working days..

💬 While we honour our 'no questions asked' policy for refunds, we are always interested to know what wasn't up to your expectations. Your feedback can help us to improve our products and services, so if you'd like to share your thoughts, please do so when requesting your refund.